Cancellation Policy

Cancellations 

Should you wish to cancel an order you have 24 hours no questions asked. We will refund directly to your card you purchased with. 

Beyond 24 hours we will have begun the process of manufacturing your bathtub. We don’t pull a bathtub off a dusty shelf and send it. Every bathtub is made specifically to your order. IF you contact us 2 days after you place an order there is a very small chance your order still can be cancelled –  not likely, it just depends if the factory initiated the creation. Therefore, beyond our guaranteed 24 hour cancellation window – you are responsible for the full cost of the item, there is no refund. 

To cancel an order:

  • Send an email to info@malibuhomeinc.com including your name, order number, and reason for cancellation.
  • If your cancellation is within 24 hours of initial order and is approved, you will receive an email confirming your cancellation request.
  • Cancellations cannot be processed over the phone.
  • Approved cancellations will credit payment in full. 

Customers who cancel after the 24 hour window are responsible for the full cost of the item, there is no refund.